Batjale Privacy Policy — How Your Information Is Kept Safe

Batjale believes every user has the right to know where their personal data goes and how it is used. When creating an account on an online platform, we naturally provide certain details — name, phone number, email. It is important to understand how that information is protected.

Batjale has created this Privacy Policy so every member can clearly understand what information is collected, why it is retained, where it goes, and what rights you have. This document is written in plain, straightforward language rather than legal jargon.

By using batjale.best, you agree to this Privacy Policy. If you disagree with any part of it, please stop using the platform and reach out to our support team.

Batjale collects two types of information — data you provide directly, and data gathered automatically while you use the platform.

Information provided directly:

• Your name, mobile number, and date of birth provided at registration.
• National ID or passport details submitted for KYC verification.
• The bKash or Nagad number used for payments (the full number is not stored — only the last few digits).
• Records of messages and conversations with the support team.
• Email address provided optionally.

Automatically Collected Information:

• Device type, operating system, and browser information.
• IP address — for security verification and fraud prevention.
• When you accessed the platform, how long you stayed, and which pages you visited.
• Betting history and transaction logs — essential for account security.

Batjale uses your data solely for what is necessary to operate the platform. The specific purposes are outlined below:

Batjale never sells or gives away your data to advertisers. Any marketing emails or SMS you receive are for batjale's own offers only — never for promotions from third-party companies.

Batjale shares information with third parties only in limited, specific circumstances. These may include:

• Payment processors (bKash, Nagad, Rocket, Bank) — only the information necessary to complete the transaction.
• KYC verification providers — for identity confirmation purposes.
• Law enforcement agencies — when required by court order or legal obligation.
• Fraud detection services — for investigation when fraudulent activity is suspected.

In all cases above, only the minimum necessary information is shared. Every service provider we share data with has its own privacy policy and is committed to data protection to the same standard as batjale.

Payment information is the most sensitive data we handle — which is why batjale applies the highest level of caution here. When you make a payment via bKash or Nagad, your PIN or password goes directly to that wallet's own system. batjale never sees or stores this information.

Transaction reference numbers and amounts are recorded — but your full bKash number or bank account number is never stored. batjale's payment system is PCI DSS Level 1 compliant, the highest international standard for payment security.

If you ever run into a payment issue, batjale's support team is here to help — but no support representative will ever ask for your PIN, OTP, or full card number. If you receive a request like that, treat it as fraud and report it immediately.

Batjale uses cookies to enhance your browsing experience. A cookie is a small file stored in your browser. batjale uses three types of cookies:

• Essential Cookies: These cookies are essential for keeping you logged in and saving your language preference — without them, the platform cannot function properly.
• Performance cookies: Helps identify where the platform is slow or experiencing issues — without revealing the identity of individual users.
• Preference Cookies: Remembers your preferred settings so you do not have to reconfigure them each time.

You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the platform to stop working correctly.

Batjale does not retain your data indefinitely. Each category of information has its own retention period:

• Account information (name, number): retained for the duration of the active account + 5 years after closure (as required by law).
• Transaction records: 5 years (as required by financial regulators).
• KYC documents: 5 years after verification.
• Support conversations: 2 years.
• Session logs & IP data: 90 days.

Once the retention period ends, data is securely deleted in a way that makes recovery impossible. Closing your account means your betting history and personal data will be deleted in accordance with the timelines above.

Batjale believes that your data belongs to you — not the platform. Every member has the following rights:

Batjale strictly prohibits registration by anyone under the age of 18. This is not merely a regulatory requirement — it is a fundamental ethical commitment. We do not knowingly collect information from minors.

If a parent or guardian believes their child has opened an account using false information, please contact support immediately. batjale treats this matter with the utmost seriousness and will close the account and arrange for the data to be deleted.

Date of birth is verified at registration and re-confirmed during the KYC process. This two-step verification helps prevent underage access.

Batjale may update this policy from time to time. Changes may arise from the introduction of new services, regulatory updates, or technical improvements. When changes are made:

• You will be notified by SMS or email to your registered phone number at least 7 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will be changed accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you object to any changes, you may withdraw your balance and close your account — with no penalties or fees.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us directly through the following:

• Email: support@batjale.best (Write "Privacy" in the subject line)
• Live Chat: Once logged in to the platform, the chat window is available in the bottom-right corner.
• For general inquiries, you can also reach us via WhatsApp support.

Privacy requests are typically responded to within 48 hours. Requests for data access or deletion may take up to 30 days to process.